1. Creating and posting in tickets
Creating a ticket can be done through the "New Ticket" menu on the top of the page.
A ticket consists of a subject which is a quick review of your problem and the content in which you must write a full description of your problem.
The category your problem fits in. This makes sure your problem gets to the technician specialized in solving your particular type of problem.
The severity level of your problem
Checking the "Inform me by e-mail for ticket status changes" check box, the helpdesk system will notify you by e-mail to the address provided when you registered, for replies and changes on your ticket. Note that this is on a per ticket basis and if you set "E-Mail Notifications" to "ON" in your user preferences panel you will be notified for ALL tickets regardless of your tickets` setting.
Each ticket (or reply to a ticket) can contain a file attachment which will be available for download for the viewers of your ticket (technicians etc.). To upload an attachment, click "Browse" on the new ticket/ticket reply page and select the file you want to be attached. The file size limit is indicated below the attachments box. When you click "Submit", along with the ticket information, the attachment will be uploaded and assigned to your post.
To edit a ticket or a reply to a ticket, click the "Edit" button corresponding to the post you want to edit. If you wish to delete the post, check "Delete post" and click submit. If your post contains an attachment, it can be deleted by checking "Delete attachment" and submitting the reply.